RETURNS & EXCHANGE POLICY
Thank you for shopping at Hiipps. If you are not entirely satisfied with your purchase, we're here to help.Our products can be returned within 30 days of the original purchase of the product.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
- Original ordered item(s)in an order can be returned only once for refund or exchange.
Products that do not meet these criteria will not be considered for return.
Original Shipping amount is non-refundable.
Please send us email to confirm the return reasons before returns.
USA RETURN ADDRESS:
2705 29th Street
San Pablo, CA 94807
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.
If you received a damaged product, please notify us immediately for assistance.
Made to Measure Order (Custom Made Order) or Final Sale items
We do not accept any return-exchange or refund for Final Sale items.
Sale or Discounted items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Return the original item. Item cost will be refunded as soon as item is restocked with our returns department. For exchange, place a new order.
Sale or discounted items
Return the original item. Item cost will be refunded as soon as item is restocked with our returns department. Sale or discounted items are part of clearance sale, if original ordered items are out of stock, please choose a different item. We cannot guarantee same item available for exchange