RETURNS & EXCHANGE POLICY

Thank you for shopping at Hiipps. If you are not entirely satisfied with your purchase, we're here to help.Our products can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:

- The product was purchased in the last 30 days

- The product is in its original packaging

- The product isn't used or damaged

- You have the receipt or proof of purchase

- Original ordered item(s)in an order can be returned only once for refund or exchange.

Products that do not meet these criteria will not be considered for return.

Original Shipping amount is non-refundable.

Send the product with its original packing and the receipt or proof of purchase, to:

USA RETURN ADDRESS:

Hiipps Returns

379 Lytton Ave Ste 100,

Palo Alto, CA 94301

United States

Phone:650-460-7026

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Made to Measure Order (Custom Made Order) or Final Sale items

We do not accept any return-exchange or refund for Final Sale items.

Sale or Discounted items

Unfortunately, sale items cannot be fully refunded. Only regular price items can be refunded.

Exchange Policy

Retail items:
Return the original item. Item cost will be refunded as soon as item is restocked with our returns department. For exchange, place a new order.
Sale or discounted items
Return the original item. Item cost will be refunded as soon as item is restocked with our returns department. Sale or discounted items are part of clearance sale, if original ordered items are out of stock, please choose a different item. We cannot guarantee same item available for exchange